Why TrivirtualVA?

As adept virtual assistants, we grasp the hurdles encountered by medical practices. Numerous practices find themselves without the luxury of time or resources to extensively train new Virtual Medical Assistants. Our Virtual Medical Assistants not only receive training but also bring a wealth of practical EXPERIENCE to the table!

Our Virtual Medical Assistants come equipped with years of hands-on experience in customer service, insurance verification, billing, scribing, and prior authorization. This means you won't have to spend valuable time teaching them the ins and outs of different insurance portals or procedures. Excelling in providing exceptional customer service, especially during tough phone calls, and possessing a thorough understanding of how U.S. insurance operates, requires not just training but also years of firsthand experience.

What advantages does a virtual assistant offer for my business?

Hiring a virtual assistant for your medical practice offers several advantages. They streamline tasks, freeing up your time for essential activities. Their cost-effectiveness means you only pay for hours worked, avoiding extra expenses like office space or equipment. Plus, they can bring specialized skills your practice might lack internally.

How can I find the best virtual assistant for what I need?

To find the perfect virtual assistant, begin by evaluating your exact needs. Start by listing the tasks you need help with and the skills necessary for those tasks.

What is your current pricing?

Our pricing is straightforward! We provide flat-rate hourly pricing at $12per hour with no contracts and no hidden fees. You'll be billed weekly, every Wednesday, and you can cancel anytime.

Do you offer a temporary substitute if our Virtual Medical Assistant is unavailable?

No, we don't do temporary replacements. But if your chosen Virtual Medical Assistant isn't working well for your practice, we'll find you a new one permanently. If they need time off, we ask them to tell your practice's contact person beforehand. We also make sure they have backup internet in case of problems.

How is my PHI safeguarded if compromised in the Philippines?

We suggest you use a remote desktop for extra safety and ensure you have HIPAA compliant tools and procedures when hiring a Virtual Medical Assistant.
Also, the Philippine government recently passed a strict law that punishes those who share private information. It's called the Data Privacy Act of 2012, similar to HIPAA in the United States. This law holds Philippine citizens responsible for their actions, even if they work with a company outside the country, and provides protection to those affected in the United States. You can learn more about this law here https://privacy.gov.ph/.

What should I do before hiring a Virtual Medical Assistant?

We advise having a VOIP phone system prepared for your Virtual Medical Assistant to manage calls efficiently. Additionally, setting up a secure remote desktop is crucial. If you haven't arranged these yet, we're happy to offer recommendations for suitable platforms.